Account identification
Use the vehicle, IMEI, SIM or account details to identify the active tracking record.
KEEP TRACKING ACTIVE
Renew an eligible GPS tracking subscription after the device, SIM, platform account and current validity are checked by the ACURO renewal team.
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WHAT YOU GET
Use the vehicle, IMEI, SIM or account details to identify the active tracking record.
Confirm current expiry and the correct renewal period before payment or activation.
Verify the new validity and provide the applicable confirmation or document.
A successful renewal depends on the correct vehicle record, compatible device, connectivity and platform account. If a tracker has been inactive for a long time, additional checks may be required before validity is extended.
Where renewal happens before expiry, the validity workflow should preserve the applicable remaining period. Where a subscription is already expired, the new period may begin from the renewal date according to the configured service rules.
Vehicle number, registered mobile number, IMEI or other account identifiers may be required to locate the correct subscription.
Activation time depends on device connectivity and platform processing. The team verifies the new validity after renewal.
It may require device, SIM or connectivity checks first. Share the details so eligibility can be confirmed.
QUICK RESPONSE
Share the vehicle number and available device or account details. Our renewal team will verify eligibility and validity.